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| 1. Why is it important for me to subscribe to Sky Angel?
Sky Angel is committed to providing families with a faith-based and family-friendly choice in television and radio programming. When you subscribe to Sky Angel, you are not only receiving multiple TV and radio channels of faith, family and educational programming 24 hours a day, you are also providing financial support to help ensure that there will always be a place for faith and family programming and an effective tool to equip the Church for evangelism to reach the masses with the message of Jesus Christ.
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2. What equipment do I need to receive Sky Angel and where can the equipment be purchased?
Sky Angel is received through a broadband Internet connection and small set-top box. The IPTV technology does not require an outside dish or antenna, professionally installed equipment or a computer and affords a number of value-added services and conveniences, such as the ability to install the equipment simply and easily, to retrieve programs that have already aired, much like a personal video recorder, and access to a growing Video On Demand library.
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3. If I already have another television service, can I have Sky Angel, too?
Yes. Sky Angel will not interfere with your local cable or over-the-air television reception or even service received from a satellite television provider, such as DISH™ Network, DirecTV® or C-Band; Sky Angel will work side-by-side with any of these services
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4. What are my installation options?
Installation of your Sky Angel IPTV service is simple. Your IPTV box will automatically detect active wireless networks and connect to the internet. If you do not have wireless internet, simply connect your box to your internet router or cable modem and you are all set.
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5. Where can Sky Angel be received?
Virtually anywhere in the 50 United States and some U.S. territories in the Caribbean such as Puerto Rico and the U.S. Virgin Islands that have high-speed Internet access.
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6. Is Sky Angel available anywhere outside the 48 contiguous Continental United States?
Not at this time. However, using the technology of IPTV, Sky Angel continues to work towards delivering programming to an international audience as part of our mission
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7. What types of programs can I receive on Sky Angel?
If you thought you knew what was on Christian TV and radio from the handful of programs you may have seen or heard in the past, we know you will be pleasantly surprised to learn how much variety is really available in Christian programming today. More than you can imagine! On Sky Angel, you can channel surf through literally thousands of programs featuring all different ministry styles, program types and Christ-centered denominations. While individuals and families are seeking a wide variety of faith-based TV and radio programming for their enrichment and enjoyment, we realize that they may be looking for quality wholesome entertainment, news and educational fare as well. Sky Angel has that too. We have hand-picked the best family entertainment, news and educational channels that mainstream television has to offer.
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UPDATE: What is SkyAngel IPTV Service?
What is IPTV? - IPTV stands for Internet Protocol TeleVision
- IPTV is delivered through the Internet.
- IPTV is a system where a digital television service is delivered, using the Internet protocol, over a network infrastructure that is brought to the customer's home via a broadband Internet connection.
Is IPTV considered streaming? - IPTV, through advanced and proven technology, is not the same as what consumers might consider to be traditional web streaming and provides a real viewing experience on the TV.
How easy is set up? - The IPTV set-top box connects to the TV the same way a VCR or satellite receiver does. The connection to the Internet can be done through a home network with either an Ethernet cable connected to the box or through a wireless network card depending on what the viewer has and where he wants the service to be viewed.
- Based on early tests, the box has been set up and the viewer watching a program in less than 15 minutes from start to finish, as long as the Internet connection is already in place.
- We expect the box to be shipped already authorized with the programming ready to be watched once connected to the viewer's Internet and TV.
How easy is IPTV to use? - Just like a satellite receiver or cable box, a remote control is used to access the program the viewer wants to watch.
- The box and remote are very user-friendly, with a detailed on-screen menu and guide; viewers will be able to use the remote control to access the entire menu of selections.
- Support for any problems in most cases will be able to be completed over the phone, removing the need for a repair technician to visit the location.
What are some special features the IPTV service may offer? - Retrieve a program up to 48 hours in the past just by pressing the back button while on the on-screen guide.
- Able to be installed wherever a broadband Internet connection is available
- Remote control ordering of Video on Demand
- DVR features like pause and fast-forward available on VOD programs
- Instant On feature allows the viewer to quickly change from one channel to the next.
- Detailed on-screen program information
- A "Today's Weather" page provides updated weather based on the customer zip code or any zip code entered.
- On screen My Account feature
- Resume watching a VOD program hours or days later where the viewer left off with My Bookmark
- Future enhanced interactively features like instant messaging, online scheduling, shopping and more
- Compact box that can easily travel
What is the minimum speed required to watch the IPTV service? - The level of Internet service is still to be determined, but the industry recommendation is a throughput connection with more than 1-1.5 Mbps. Viewers unsure of their speed can contact their Internet Service Provider or do a quick speed evaluation test at http://www.speakeasy.net/.
What if the Internet connection is briefly interrupted? - The IPTV service will "buffer" the program for up to 30-60 seconds, allowing for uninterrupted viewing if the viewer's Internet connection is restored within that time. There may be a slight "catch up" time, but we've found this to not overly distract from the viewing experience.
What if the computer and television are not in the same room? - This is not a problem. The viewer simply needs to have a wireless router that will send the signal from their broadband modem to the IPTV set-top box, which is connected to the TV set.
- A wireless router can be purchased from an Internet Service Provider or local electronics store.
Can the programming be recorded to a VCR or DVD recorder? - The IPTV set-top box can be connected to any home recording device just as any other receiving unit is.
- Remember, a special feature of this service is that the viewer will be able to go back 48 hours if a program is missed.
Can the service be watched on multiple televisions? … - Yes. A set-top box* is needed for each television the viewer wants to watch a different channel on. (*Each additional box in the house may carry additional monthly fees.)
Will the IPTV service be the same quality as the Sky Angel satellite service? - Through advanced IPTV technology, the IPTV service will deliver a comparable picture to satellite, and with enhanced features.
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